Shipping & Returns

Review our shipping and returns policies to learn when to expect shipping, how to initiate a return, and more.

*We offer FREE Standard Shipping on all U.S. merchandise orders $50 and over (excluding taxes and shipments to Alaska, Hawaii, Puerto Rico, and US Territories).

Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day, most orders will be shipped within 1-2 business days of receiving the order. Delivery times are based on orders placed between Monday – Friday.

If your order contains a hazmat item, it will ship ground (2-8 days total delivery time.)

What qualifies as a hazmat item?

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, perfumes, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Unfortunately, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico

International Shipping

We do not currently ship Internationally. Check back soon for an update on our International shipping.

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States.

Packages do not ship from our distribution center on the following holidays (USPS orders only):

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Tracking Orders

Tracking and order information will be sent via email when your order is ready to be shipped.

For more information or questions, please email info@ckperfectskin.com 

RETURNS & EXCHANGES

Our Policy

If your product is defective or damaged in transit, you may submit a return/exchange, within 30 days of delivery, for a full refund or equal valued exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for return. If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label. We cannot accept returns for orders damaged or missing in transit via a mail forwarder.

All product must be returned unused, unopened (product seals), and in their original packaging otherwise we may not be able to accept them. Returns that are used, damaged or altered in any way are not eligible for return and may be sent back to the customer. If you have used a product and are not completely satisfied, please contact us and one of our specialists will work with you to find a product that is tailored to you. Product samples are not eligible for return.

Returning Your Purchase

After reading through our above Return Policy, please send us an email by going to our Contact section. In your email, please state your name, whether the item is damaged/defective, as well as your order number. We will then provide you with further instructions as to how to ship back your purchase.

Return items must be postmarked within 30 days of the date the order was delivered to you, otherwise they may not be eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.

Refunds

Your refund will be credited to the original payment method or as store credit. A 15% restocking fee may be applied.

All orders that have been sent to a destination within the US will have their sales taxes refunded. 

Please note that refunds can take up to 10 business days to show up on your account as a result of varying processing times of payment providers.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. If funds are still not visible, contact your credit card company, as it may take some time before your refund is officially posted. The next step is to contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ckperfectskin.com.

Late Returns

All returns must be sent back within 30 days of delivery of your purchase.

Gift Returns

If you have received an item as a gift, it may be exchanged for store credit as long as the product is returned unused, unopened (product seals), and in its original packaging. Store credit will then be applied to your account toward future purchases.